FAQ

When will I get my product? Fluffyslip processes orders within 24-48 hours, excluding weekends and holidays. Once your order is shipped, you will receive a tracking number to monitor its progress.

I Need To Modify My Order! If you feel like you ordered the wrong size or need to make changes contact us help@fluffyslip.com within 12 hours of placing the order. If the order has been fulfilled and processed for shipping, unfortunately we can not make any changes.

How long does it take to receive my order? Orders typically arrive within 7-15 business days domestically and 8-15 business days for international orders. However, please note that delivery times may vary depending on customs clearance and other factors. If there is any delay or hiccup in your order, our customer service team will reach out to you promptly to provide updates and assistance.

What is your return policy? Fluffyslip offers a 14-day hassle-free return policy. If you are not satisfied with your purchase for any reason, you may return it within 14 days of delivery for a full refund or exchange. Please contact our customer service team at Help@fluffyslip.com to initiate the return process and receive further instructions.

Are Fluffyslip bedding products free of chemicals? Yes, Fluffyslip bedding products are free from toxins, parabens, and harmful chemicals commonly found in the textile industry. We prioritize the health and safety of our customers by ensuring that our products meet rigorous quality and safety standards.

Why Fluffyslip? Fluffyslip stands for quality, style, and comfort. We believe that bedding should not only look good but also feel good. Our products are designed with premium materials and attention to detail to provide the ultimate combination of luxury and functionality. Whether you prefer a minimalistic aesthetic or a more extravagant look, Fluffyslip has something for everyone.

Who is Fluffyslip? Fluffyslip is a small Black-owned business based in New York City. We are passionate about creating high-quality bedding solutions that enhance your sleep experience and elevate your living space. With a commitment to excellence and customer satisfaction, we strive to be your trusted partner in creating the perfect environment for rest and relaxation.

What is Fluffyslip Rewards? Fluffyslip Rewards is our loyalty program that allows you to earn points on your purchases. You earn 1 point for every dollar spent, along with additional incentives such as referrals. It's completely free to sign up, and you can redeem your points for exclusive rewards and discounts on future purchases. Join Fluffyslip Rewards today and start earning points towards your next bedding upgrade!